LATEST POSTS
Klarna’s CEO thought he knew his customer service culture well enough to replace 700 people with it. He was wrong, and it took him eighteen months and a public reversal to find out. In February 2024, Klarna announced its OpenAI-built assistant was doing the work of 700 full-time agents, handling 2.3 million conversations and cutting […]
Strip away the credentials, the case studies, and the fee structure, and every AI advisory relationship comes down to one question a CEO has to answer for themselves: how do you trust a stranger? What is a CEO actually looking for when they hire outside AI help? Someone with no political interest in the outcome. […]
A leader inside a large, well-known company recently asked a Big Four firm to evaluate their AI readiness. I am withholding the company and the names, because the pattern matters more than the specifics, and I have seen this exact pattern more than once. What was the actual problem the AI evaluation was supposed to […]
When a young, technically sharp person presents AI strategy to a CEO, the meeting usually fails before either of them says anything true. I have watched this happen enough times to recognise the pattern immediately, and it has almost nothing to do with the content of the presentation. What actually goes wrong when a sharp […]
Leaders increasingly ask ChatGPT, Copilot, or Claude “who should I talk to about AI strategy” before they ask a single human being. Not because AI knows better. Because it lets them avoid the moment where they have to admit, out loud, to a colleague, that they do not know who to call. That single fact […]
The question a CEO actually wants answered is “what is our AI strategy.” What the CIO or CTO gives back is usually a personal opinion, because their job has been maintaining infrastructure, not building foresight. There is a deeper frustration underneath this, one I hear from CEOs directly: they wanted their technology leader to bring […]
Advice to automate mundane tasks and lower your KPI targets is advice to fail quietly. Why automating the known is maintenance, not transformation.
In the AI board meetings I have sat in, nobody asked a question about the technology. Here is the mechanism behind that silence, and the one question that fixes it.
An AI keynote for executives runs roughly $10,000 to $50,000 in 2026. Advisory is a different question, and the honest answer is not a number but what getting the EU AI Act wrong costs you.
Choosing who briefs your board on the EU AI Act is a governance decision. Why single-speciality advisers leave you exposed, and the rare profile a board actually needs.